General Contractual Terms

The customer is a natural or legal person in whose favour the contract is concluded. Persons under 15 years of age must be accompanied by a person over 18 years of age with parental consent. Persons aged 15–18 require parental consent.

The contract becomes effective upon signing the service agreement by both parties and payment of the deposit to the agency's account. If the customer fails to make the payment by the specified deadline or does not return the signed contract, the agency considers the customer as not interested and terminates the reservation.

By signing the contract, the customer confirms knowledge of all characteristics of the service, that they have no health or other limitations preventing participation, agrees with the content of the contract, and with these general terms.

The price includes accommodation only, unless stated otherwise. Tourist tax and other surcharges are paid separately on site. Failure to meet payment deadlines or incomplete payments result in the contract not being formed.

The customer shall pay the deposit in the amount stated in the payment request by the specified deadline. Typically, 50 % is paid at the time of booking and the remaining 50 % no later than 45 days before arrival. For bookings made less than 45 days before arrival, 100 % is payable immediately. For selected accommodations, an option may be offered to pay the agency only a deposit (a percentage of the total price shown during booking) and to pay the balance in cash, usually in euros, directly to the accommodation owner on arrival; the exact amount of the on-site balance is stated in the booking confirmation. Services become due only after the price has been paid in full, or, where the balance is paid on site, after the deposit has been paid in full.

The agency is obliged to provide services in accordance with the contract, inform the customer of any changes to the services, and upon payment provide a booking confirmation containing: the customer's name, number of persons, dates, property name, owner's name, contact telephone number and address, specification of services, and a detailed payment overview.

The customer has the right to receive contractually guaranteed and paid-for services, to request information about ordered services, to be informed of changes, to withdraw from the contract before the commencement of services, and to file complaints about services in accordance with applicable laws.

The customer is obliged to provide truthful and complete information, ensure supervision of children under 15, report all travelling children, pay the agreed fees, verify the details in the booking confirmation, present the confirmation to the accommodation owner, arrive on time with the required documents, comply with the house rules, and ensure valid travel documents.

Accommodation is intended exclusively for the agreed number of persons stated in the booking confirmation. Property owners may refuse additional persons or pets, or charge surcharges.

Check-in: between 14:00–18:00. Check-out: by 10:00. If arriving after 18:00, the customer must immediately inform the owner or the agency. If the customer does not report by 18:00 on the first day, they forfeit the right to accommodation.

The agency may propose changes if required by objective circumstances. The customer may accept the changes or withdraw within 5 days. Change fees: 1 000 CZK (30+ days), 2 000 CZK (1–29 days).

The agency may withdraw if it is objectively impossible to provide the services or if the customer breaches the contract.

The customer may withdraw if they disagree with changes, if the agency breaches the contract, or for any other reason subject to cancellation fees.

The cancellation fee is determined by the date of receipt of the withdrawal notice, calculated as a percentage of the total contract price.

Standard cancellation terms:

Different cancellation terms may apply to certain properties. The specific terms are always stated in the service agreement.

Upon discovering deficiencies, the customer is obliged to immediately inform the property owner. If the owner does not resolve the deficiency, the customer shall contact the agency. Complaints must be filed within one month of the end of the services. The agency is not liable for damages caused by the customer's actions, a third party, or unforeseeable events.

Out-of-court dispute resolution: Česká obchodní inspekce, Ústřední inspektorát – oddělení ADR, Štěpánská 15, 120 00 Praha 2, e-mail: adr@coi.cz

Evening entertainment and restaurants may generate noise. The agency is not liable for pollution of beaches/sea. The occurrence of insects is possible in the given climate. Customers must comply with house rules and quiet hours. The agency does not guarantee pet access to the beach. Air conditioning must be used according to the owner's instructions.

The agency processes personal data in accordance with GDPR and Czech law. Services correspond to the descriptions on the website. The contract and sent instructions are binding.

Information and materials on the website are intended for personal, non-commercial use. Modification, copying, distribution, or sale without the consent of the copyright holder is prohibited.

These terms become effective on May 1, 2026 and replace all previous terms.