Personal Data Protection

Information on personal data processing

Dear clients, we would like to inform you that in providing our services, we process your personal data as data controller to the extent necessary to fulfil our contractual and legal obligations. To protect our legitimate interests, we process personal data to a reasonably limited extent. The security and lawful processing of personal data is our priority. We process data only for the purposes stated in this notice and retain it for the period prescribed by law or for a reasonable period after the termination of services.

Personal data processing

We process data you provide for the purpose of fulfilling accommodation-related services, supplementary services, handling complaints and service activities. Without this data, it would not be possible to provide services and fulfil legal obligations.

Based on our legitimate interest, we send commercial communications about similar products and services to the e-mail addresses you have provided. Providing your e-mail address for this purpose is not mandatory and you may object at any time, after which we will cease processing.

On our website, we track visitor activity regarding visit sources. Through cookies, which require separate consent, we store device information to improve communication and service quality.

Data sharing

To fulfil contractual obligations, we share personal data with the following recipients:

  • •Accommodation facility owners (ensuring lodging)
  • •Transport providers (arranging transport)
  • •Insurance companies (providing coverage)
  • •Travel agencies / representatives (commercial representation)
  • •Payment gateways (payment processing with 3D security)

Your rights

In relation to personal data processing, you have the following rights:

  • •Right to request information about data categories, purpose, duration and nature of processing
  • •Right to request a copy of processed personal data
  • •Right to request correction, supplementation, deletion or restriction of processing
  • •Right to object to processing
  • •Right to lodge a complaint with the Data Protection Authority
  • •Right to be informed about security breaches posing a high risk

Data controller

Croatia Uncovered s.r.o.

IČO: 24527343

VAT: CZ24527343

Registered office: Nové sady 988/2, Staré Brno, 602 00 Brno

All the above rights can be exercised via the provided contact details.